Liverpool woman says money disappeared off Walmart gift card in apparent scam

Liverpool woman says money disappeared off Walmart gift card in apparent scam. (WSTM)

CICERO, N.Y. (WSTM) - It was a frustrating moment for a Walmart shopper in Cicero.

A Liverpool woman was buying Christmas presents with a gift card when she found the rest of her balance had been used.

The scary part is that records show the card was used at a store that does not even exist.

“The cashier said that there wasn’t anything on the card," Liz Schoolcraft said.

It was a complete surprise for Schoolcraft that would turn into a mystery and point to a possible scam that cheated her out of Christmas money.

Schoolcraft's father gave her a $100 gift card to Walmart just in time for the holiday season.

She spent around $75 and a couple days later she went back to buy gifts.

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"I tried to ring it through the card and she said, 'There is nothing left on the card,'" Schoolcraft said.

The $25 that was on the card had disappeared.

Schoolcraft showed CNY Central the receipt she said Walmart had provided her and it showed the money was taken off the card just before 5 a.m. at store 9115, which she was told does not exist.

She was also informed that not much can be done to help her.

"I'm kind of sick and tired of just being told to accept, you know, sometimes things happen, there's nothing you can do about it. Well, I posted it on social media," Schoolcraft said.

And then word spread with nearly 6,000 shares so far, as well as messages from other shoppers with the same story, one even from Las Vegas.

"It's not just me that this affects. There's other people probably financially worse off than I am that this has probably happened to. What if that's the difference between them eating and not eating?" Schoolcraft said.

She said her fight is not to get the money back. It is to tell others that this can happen and to watch out for it.

"It was something I thought people should be aware of. So, they are as well not scammed out of their money. So, they know to be protective of their finances and themselves. I didn't want to see anyone get screwed over," Schoolcraft said.

Schoolcraft said she filed a report with state police and plans to file a complaint with the attorney general's office.

Schoolcraft says that Walmart issued her a $25 gift card to replace the amount that disappeared.

According to Walmart, they are investigating the situation and have not found any skimming devices on their self-checkout machines.

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