The merciless taunting of a western New York bus monitor, captured in a cellphone video viewed by millions of people, cast a harsh glare on a low-paying, less-than-glamorous job.
The video also has raised questions about how the victim, the bus monitor and supposed authority figure, could command so little respect.
Peter Mannella, executive director of the New York Association for Pupil Transportation, says the Klein video "woke a lot of people up."
Bus monitors can be crucial in keeping students in line and can be the first to spot trouble at home. But union officials and bus monitors say the job can be grueling: The pay is low, the hours odd and fractured and their power to actually solve disciplinary problems limited.